Privacy Policy

The controller responsible for processing personal data on this website is:

TROPAIA
Rolandstr. 9
150677 Köln
Deutschland

E-Mail: hello@tropaia.io
Website: www.tropaia.io

If you have questions about data protection, please contact us at the address above or by e-mail. We are happy to provide further details on request.

We collect and process personal data only when necessary and for a specific purpose. This may include:

• Contact information: name, e-mail address, company name and any other details you provide when contacting us via e-mail or a contact form.
• Usage data: IP address, browser type, device information, pages visited, and the date/time of access, collected through cookies and analytics tools to understand how visitors use our site.
• Communications: records of enquiries, support requests and any correspondence you have with us.

We process personal data in accordance with the EU General Data Protection Regulation (GDPR) on the following legal bases:

• Art. 6(1)(b) GDPR: processing is necessary for the performance of a contract or to take steps at your request before entering a contract.
• Art. 6(1)(f) GDPR: processing is necessary for our legitimate interests, such as operating and improving our website, provided your interests or fundamental rights do not override them.
• Art. 6(1)(a) GDPR: you have given consent, for example for marketing communications or non-essential cookies.
• Art. 6(1)(c) GDPR: processing is necessary to comply with a legal obligation.

We use your personal data for the following purposes:

• Responding to your enquiries and providing information about our services.
• Managing contractual relationships and delivering our platforms.
• Improving the functionality, security and user experience of our website.
• Communicating product updates, events or marketing content, where you have opted in.
• Complying with legal and regulatory obligations.

Our website uses cookies and similar technologies to provide essential functionality and to analyse usage. You can manage your cookie preferences through your browser settings.

We may use analytics services to understand how visitors interact with our site. These services may process IP addresses and usage data on our behalf. We configure such tools to respect your privacy and, where applicable, use IP anonymisation.

We do not sell your personal data. We may share personal data with trusted service providers who assist us in operating our website, hosting, analytics, customer support or other business functions, under strict contractual obligations that protect your data.

We may also disclose personal data if required by law, to enforce our terms, or to protect our rights and the safety of others.

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or transfers to countries recognised as providing an adequate level of data protection.

We keep personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Once the purpose no longer applies, we delete or anonymise the data in a secure manner.

Under GDPR, you have the following rights regarding your personal data:

• Right of access to the personal data we hold about you.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”) in certain circumstances.
• Right to restrict or object to processing.
• Right to data portability.
• Right to withdraw consent at any time.
• Right to lodge a complaint with a supervisory authority, in particular in the member state of your habitual residence or place of work.

To exercise your rights, please contact us at hello@tropaia.io. We will respond without undue delay and in accordance with applicable law.

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are regularly reviewed and updated.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or our services. The updated version will be posted on this page with a revised date. We encourage you to review the policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

TROPAIA
Rolandstr. 9, 150677 Köln, Deutschland
E-Mail: hello@tropaia.io